Refund policy

Return & Refund Policy

If you would like to return or exchange any item purchased from our website, please contact our Customer Service Department at hello@pooshoo.com within 30 days of delivery. We will provide instructions for completing your return or exchange.

Eligibility for Returns

• Items must be unused, in resellable condition, and in original packaging.
• Used items cannot be returned unless the product is defective or arrives damaged.
• Custom items are not returnable.

Defective or Damaged Items

If your item arrives defective or damaged, we will provide a prepaid return shipping label (download and print) at no cost to you. You may choose either a replacement item or a full refund.

Non-Defective Returns

• Customers are responsible for the cost of return shipping.
• Items returned unopened and in original packaging will receive a full refund (minus any service fees or original shipping costs).
• Items returned opened but unused will incur a 20% restocking fee of the item cost.

Exchanges

Exchanges are available for both defective and non-defective items if requested within 30 days of delivery. Additional shipping charges may apply.

Refund Timeline

Refunds are processed to the original payment method within 5–10 business days after we receive and inspect your return.

Non-Refundable Services

• Priority Processing fees are non-refundable.
• Original shipping costs are non-refundable.

Right to Refuse

We reserve the right to refuse returns that do not meet these conditions.